Ticket Changes and Refunds

Contact [email protected] with your order number for a cancellation, change or refund request. If our team cannot issue your paid ticket, we refund the full amount paid.

After a ticket has been issued, changes and refunds depend on the operator’s fare rules and deadlines. Contact us before departure; a request is not confirmation of cancellation or a refund. We will explain any applicable conditions before processing your request.

Refund confirmation

We will confirm the refund outcome for your order. The time for a refund to appear depends on the payment provider and your bank. If payment or refund status is unclear, check your booking and contact us before paying again.